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Quality Policy

The company directors will review this policy on an annual basis regarding effectiveness, customer feedback, organisational changes and general improvements.

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We are committed to providing a service that fully meets customer requirements and complies with industry best practice as a minimum, including on-time delivery.

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Our quality policy is therefore based on three main elements - adopting a process orientated approach, customer focus and continual improvement, and is underpinned by applying the following principles:

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  • Seek to fully understand customer requirements and strive to exceed their expectations.

  • Recognise that all ‘factors’ play their part in delivering a quality service, e.g. employee training, identifying, communicating and sharing best practice, and investing in fit-for-purpose work equipment and tools.

  • To lead by example and build a culture that embraces quality at its core.

  • Develop operating processes and working methods with the aim of providing a consistent and repeatable service, and preventing non-conformity.

  • Continually improve the competency of company personnel through training and mentoring, and reward those who promote a culture of quality. Also encourage personnel to report their quality concerns as a means of driving continuous improvement.

  • Set specific, measurable, achievable, realistic and time-limited quality objectives based on continually improving customer satisfaction.

  • Actively seek customer feedback and investigate complaints to identify the root cause and the corrective actions required with the aim of preventing a recurrence.

  • Measure performance in fulfilling our quality objectives and share results across the company.

  • Strive to learn from experience and use feedback from customers, suppliers and other sources to improve the way we operate.

Find Us

Head Office

Scotland Office

Contact

Unit 3B
Whitehouse Road Industrial Estate
Newcastle upon Tyne
NE15 6LN

7a Queensberry Avenue
Hillington
Glasgow
G52 4NL

North East Offices

5 Bankside
The Watermark
Gateshead
NE11 9SY

Unit 23F

Haugh Lane

Industrial Estate

Hexham, Northumberland

NE46 3PU

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