The company directors will review this policy on an annual basis regarding effectiveness, legislative compliance, organisational changes and general improvements.

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MRM Solutions acknowledges the importance of operating in a responsible and sustainable manner, not only to ensure the continued success of the company, but to also provide support to the greater community and make a difference in the world around us.  To this end our corporate social responsibility policy is based on the following considerations:

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Employees
Respect employees, by:

• Treating each person fairly regardless of age, race, religion, gender, sexual orientation, disability and marital status.

• Promoting equality and diversity, and rebuffing discrimination.

• Providing full-time contracts (no zero-hours contracts), good working conditions and paying above the national living wage, if over 25, and above the national minimum wage if under 25 or an apprentice.

• Seeking to continually improve employee satisfaction through training and the development of their intellectual capacity, for their greater benefit and quality of life.

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Health and safety
Adopt a preventive culture where everyone in the organisation has a responsibly to ensure the health and safety of themselves and others, wherever they may be working.

Environmental management
Comply with all applicable environmental legislation and effectively manage the business by:

• Minimising the risk of pollution and take steps to reduce our carbon footprint.

• Minimising waste and maximising recycling opportunities, and making efficient use of materials and resources.

• Providing environmental awareness training to employees.

• Communicating environmental performance to employees and stakeholders.

• Driving continual improvement of the environmental management system.

• Investing in fuel efficient vehicles that are regularly serviced.

• Sourcing and buying locally to wherever possible.

• Making efficient use of energy (electricity and gas) and water.

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Sustainable development
Assess the long term impacts that the company may have on the community in terms of energy efficiency, transport, and social/economic aspects.  To also enrich social contribution by working with local authority customers by providing job opportunities for long-term unemployed persons.

Customer relationship
Foster a customer focused approach by being responsive and providing a quality assured service that complies with all applicable legislation.  To this end, we will:

• Seek to fully understand customer requirements and strive to fulfil their expectations.

• Listen to customers so that we can improve the products and services provided.

• Ensure that our website and advertising is clear, informative, legal, honest and truthful.

• Be open and honest about the capability and limitations of our products and services.

• Deal responsibly, openly and fairly with any queries or complaints in a timely fashion.

• Protect customer’s data and confidentiality

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Supplier relationship
Treat suppliers with respect and openness, and:

• Use local suppliers as much as possible.

• Develop long term relationships with suppliers to ensure their sustainability.

• Provide feedback on their products and services with the aim of assisting in their growth and sustainability.

• Paying within agreed timescales.

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Community care
Engage with local communities by:

• Sponsoring good causes and making donations to charities.

• Offering job opportunities to both the long term unemployed and young persons.

• Sponsorship and funding work experience programmes.

• Supporting local schools and charities.

• Encouraging volunteer work in community activities including allowing employees authorised absence to undertake work.

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Ethical practices
Encouraging high standards of professionalism throughout the company and promoting best practice in respect of ethical behaviour.